Refund policy

Refunds and Exchanges for Products

We do not accept cancellations, refunds, or exchanges after the order has been placed at the customer's convenience. Thank you for your understanding.

※ If you wish to confirm the expiration date, please contact Mirai Lab's official online shop customer service.
Contact Form | [Mirai Lab Official] Online Shop for NMN (mirai-lab.jpn.com)

Product returns and exchanges

We will replace the product if the delivered product is different from what you ordered.

Time limit for returns and exchanges

Please return or exchange the products within 7 days of receipt. In the case of damaged, contaminated, defective, or missent products, costs will be borne by us.

Return shipping fees

Please make your returns within 7 days of receiving the products. Although we take every precaution to ensure the quality and shipping of our products, if the product is damaged during shipping, or if the product is different from the one you ordered, we will exchange or refund the product only if you contact us with detailed information within 7 days of receiving the product.

Precautions

Please note that we do not accept returns or exchanges of products in the following cases. Thank you for your understanding in advance.

・When 7 days or more have passed since their delivery
・When products have been used
・When products have been opened
・Products that have been damaged or contaminated by the customer
・Returns or exchanges due to the customer's convenience